Minimum Group Size

The MICE package is applicable for groups with a minimum of 20 participants. For smaller groups, pricing may vary.

Booking Confirmation

A non-refundable deposit of 50% of the total package cost is required to confirm the booking. The remaining balance must be settled 15 days prior to the event date.

Late Bookings

For bookings made less than 15 days before the event, full payment is required at the time of booking.

Deposit Payments

Payment methods include credit card, bank transfer, or other mutually agreed options.

Final Payment

The final payment must be made 15 days before the event to avoid cancellation or rescheduling.

Cancellation Policy

15+ days prior to arrival: Full refund of the balance payment

7-15 days prior to arrival: 50% of the total package cost is chargeable

Less than 7 days prior to arrival: 100% of the total package cost is chargeable

Changes to the Package

Any amendments (such as changes in participant numbers, room requirements, or additional services) must be communicated to the resort at least 7 days prior to the event. Charges may apply for additional services or changes.

Reduction in Group Size

Reducing participant numbers after the final confirmation may result in charges based on the number of guaranteed participants.

Use of Conference Rooms & Facilities

The allocation of event spaces (conference rooms, outdoor venues) is based on group size and availability at the time of booking. Specific requests for venues should be made in advance.

Setup & Equipment

Basic audio-visual equipment, seating arrangements, and event setup are included in the package. Requests for additional equipment (e.g., large projectors, specialized lighting) may incur extra charges.

Event Timings

All event activities (meetings, team-building activities, etc.) must adhere to the scheduled timings agreed upon in advance.

Check-in & Check-out Times

Check-in time: 12:00 PM

Check-out time: 11:00 AM

Early check-in and late check-out are subject to availability and may incur additional charges

Room Allocation

Rooms are assigned based on availability and group size. Special requests (e.g., Swimming Pool view rooms) will be considered but cannot be guaranteed.

Meal Inclusions

Daily breakfast, lunch, dinner, and coffee breaks as described in the package are included.

Dietary Requests

Special dietary requirements (vegetarian, vegan, halal, gluten-free) must be communicated at least 7 days prior to the event to ensure proper meal planning.

Additional Meals

Any additional meals, snacks, or beverages ordered outside of the package will be charged separately.

Cancellation by the Resort

In the unlikely event that the resort has to cancel the booking (e.g., due to natural disasters, government restrictions), guests will be offered the choice of a full refund or the option to reschedule the event.

Rescheduling

Rescheduling requests must be made at least 15 days prior to the event date. Rescheduling within 15 days of the event may result in additional charges.

Damage to Property

The client is responsible for any damage caused to resort property during the stay or event by participants. Charges will be assessed based on the damage incurred.

Personal Belongings

The resort is not liable for the loss or theft of personal items. Guests are encouraged to use the safes provided in the rooms for valuables.

Health & Safety

It is the responsibility of the client to ensure that participants follow all health and safety guidelines while on the premises.

Unforeseeable Circumstances

The resort is not responsible for any failure to perform its obligations under the package due to circumstances beyond its control (e.g., natural disasters, pandemics, political unrest). In such cases, alternative dates or refunds will be negotiated.

Jurisdiction

These terms and conditions are governed by the local laws of the region where the resort is located.

Dispute Resolution

Any disputes arising from the MICE package will be resolved through negotiation. If a resolution cannot be reached, disputes may be referred to arbitration or legal proceedings in the appropriate jurisdiction.